Building Trust with Clients

Frequently, as a Caregiver, you must intrude on your client's intimate space. It’s uncomfortable for you both! But, when you set the tone and build the relationship on trust and confidence, you minimize the discomfort and maximize the therapeutic effect!

CLEAR BOUNDARIES ENHANCE TRUST

Setting boundaries early in your therapeutic relationship will help you build trust. To set clear boundaries, try the following:
Describe exactly what you can and will do in order to help your client reach the goals outlined in the plan of care.
Keep the relationship focused on the client’s needs . . . not your own needs.
Limit personal information you disclose about yourself.

COMMUNICATION BUILDS CONFIDENCE

Let your client know you care through your tone of voice, facial expressions, words, and gestures.
Avoid judgment even if you disagree with certain behaviors or choices your client makes.
Be patient. Give older clients extra time to answer your questions or tell you what they have to say. Reaction time slows as people age.
Accept criticism and complaints with grace. Avoid disagreeing, retaliating or withdrawing.

IMPORTANT TIPS FOR BUILDING TRUST & CONFIDENCE

Always start every therapeutic relationship by describing exactly what you can and will do to help your client reach the goals outlined in the plan of care.
Let your client know exactly what he or she can expect from you—then be reliable and do what you say you will do.
To maintain a therapeutic relationship—the client must be the focus of the care. The goal is to meet the physical and emotional needs of the client.
Concentrate on communication. Remember, it’s not just what you say . . . it’s how you say it. Body language like facial expressions, sighing, eye rolling or finger tapping all communicate a negative emotion and should be avoided.
Above all else—learn how to trust yourself. Develop your own positive self regard. When you know yourself, like yourself and trust yourself—you give others the confidence to place their trust in you!