Customer Service Skills

Customer service involves having a fresh approach to each of your clients and your coworkers—because everyone is an individual!  It also means you find new ways to do things better all the time, and that you treat your “customers” like you would want to be treated if you were in their shoes.

GOOD CUSTOMER SERVICE: CLIENTS

• Make an effort to remember your clients’ names. 
• Don’t be afraid to ask, “Is there anything else I can do for you today?” 
• When you are with a client, give that person your full attention.  Try to make each of your clients feel like they are your favorite client!
• Offer your clients as many choices as possible to help them feel like they still have some control over their own lives. 
• Remember that the customer is always right—as long as it doesn’t involve a health or safety issue!

GOOD CUSTOMER SERVICE: CUSTOMERS

• Come to work with a positive attitude.  Aren’t you much happier to see a cheerful coworker than one who always walks around with a frown?
• Greet your coworkers by name—it’s a personal touch we all enjoy.
• Show your coworkers that you are a team player. 
• Avoid saying negative things about any of your coworkers—either to other coworkers or to clients.  
• Remember to respect each of your coworkers—even if you don’t like them.

MORE CUSTOMER SERVICE TIPS

• Watch for nonverbal signs that a coworker needs help.  (Some people aren’t good at asking for help—even when they need it.)  So, keep an eye out for a coworker who is struggling or who looks stressed out...and lend a hand if possible.
• It adds a personal touch if you use your client’s or coworker’s name at least once during each conversation.  
• Never say to a client or coworker, “I’m only a caregiver.”  Remember to give yourself the same respect that you want from everyone else!
• First impressions are important...but so are last ones.  So, end each session with your clients on a positive note!