Communicating with People with Alzheimer's Disease

HOW COMMUNICATION HAPPENS

Five critical factors must be present for communication to be successful.  The must be a:

  1. SENDER:  The Sender is the person that starts the communication. 
  2. MESSAGE: The Message is formed by the Sender.
  3. MEDIUM: The Sender chooses how she will communicate.  It may be through speaking, writing, typing, or even by using sign language.
  4. RECEIVER: Someone must hear, read or see the message and understand its meaning.
  5. FEEDBACK: The receiver must provide feedback that shows the message was understood.

So, what can go wrong in Alzheimer’s disease?

Receptive Communication Problems:

Receptive communication refers to the way a listener receives and understands a message.  A person with Alzheimer's disease may have difficulty understanding spoken words.

Expressive Communication Problems: 

Expressive communication refers to how a person gives a message.  A person with Alzheimer’s may have trouble remembering certain words.  And he or she  may have trouble showing the correct emotion. For instance, the person may cry or look sad when they are actually happy.

HOW CAN YOU HELP YOUR ALZHEIMER’S CLIENTS WITH COMMUNICATION?

  • Allow more time.  It may take a little longer for your client to find the right words and to get them out.  Let your client know you're listening and trying to understand by making eye contact and nodding.
  • Stay present in the conversation.  Listen closely and be careful not to interrupt.
  • Acknowledge frustrations.  Being unable to communicate can be frustrating and isolating.  Try saying, “I know you want to tell me something important. I’m trying to understand.”
  • Give permission to take a break.  If your client is having trouble communicating, let her know that it's okay. Encourage her to relax and to continue when she’s ready.
  • Manage environmental noise.  Keep distractions such as television and radio at a minimum when talking to your client. This will keep the client focused, and enhance your ability to listen.
  • Never criticizing or correct.  It’s not helpful to tell the person he is wrong.  Instead, listen and try to find the meaning in what is being said. Repeat what was said if it helps to clarify the thought.
  • Be patient and remain respectful at all times.  Your actions, tone of voice, and calm demeanor can make communication better for all your clients!
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.